Customer Service Specialist (Cape Town)
Listing reference: apsa_000158
Listing status: Under Review
Apply by: 11 October 2023
Position summary
Industry: Chemical, Petrochemical, Oil & Gas
Job category: Other: Chemical, Petrochemical, Oil and Gas
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
The above vacancy exists in our Packaged Gas department at our Cape Town facility, reporting to the Facility Supervisor. Suitably qualified candidates who meet the requirements of this role are invited to apply.
Job description
Overview & Key Responsibilities
The Customer Service Specialist will be responsible for receiving all customer orders for the gas and equipment and processing them from receipt to confirmation delivery status. The key responsibilities of the role include but are not limited to:
1. Customer liaison by taking and processing customer orders;
2. Placing orders with suppliers and stock management;
3. Maintain customer satisfaction and attend to complaints timeously;
4. Ensure accurate and up-to-date reconciliation of stock within the JDE system.
Minimum requirements
Essential Requirements
1. A minimum Grade 12 certificate;
2. A minimum of a post-matric qualification in administration or equivalent;
3. Must have a minimum of 5 years experience in a customer service administration environment;
4. Must have experience in stock control and replenishment;
5. Strong Administrative, verbal and written communication are essential;
6. Must have good communication skills and telephone etiquette;
7. Must be customer-orientated and deadline-driven;
8. Proficient in MS suite and JDE system;
9. Must be flexible in terms of working hours;
10. Organisational Skills and Attention to detail essential;
11. Have own reliable transport.